Integrations that hold up
ServiceNow platform work across ITSM, CMDB-related architecture, and Service Catalog workflows. ServiceNow connected to GitLab, JIRA, and Datadog over REST, webhooks, and OAuth, promoted cleanly through Dev, Test, and Prod.
JOHN KNOPICK ยท SERVICENOW INTEGRATION & OBSERVABILITY ARCHITECT
Less noise. Fewer handoffs. Systems that talk to each other.
13+ years in enterprise IT. Fenrith helps teams build ServiceNow integrations, DevOps automation, and observability that cut manual handoffs and alert noise.
~70% alert-noise reduction on global, business-critical platforms. From John's prior employee/contractor work.
Where Fenrith helps
Handoffs that run themselves
Catalog tasks that become engineering issues automatically, with status synced back so nobody chases updates by hand.
Alerts worth waking up for
Tagging, normalization, and correlation rules that turn a flood of alerts into a short list of real incidents.
A practical approach
- 01
Understand the work
People, processes, and systems. A short discovery to find the real friction.
- 02
Connect the pieces
Fixed-scope builds and reviews with clear deliverables, test evidence, and runbooks.
- 03
Make progress practical
A prioritized roadmap and a clean handoff your team can own.
Who it is for
Mid-market companies running ServiceNow without in-house architects, teams running GitLab or JIRA alongside ServiceNow, commercial SaaS and media companies on Datadog, and ServiceNow partners who need a senior overflow engineer.
Have a workflow that should be simpler?
Book a free 30 minute discovery call. You will leave with a clear read on where the friction is and whether a fixed-scope engagement makes sense.
Book a discovery call