fnFENRITHBRINGING CLARITY TO COMPLEXITY Book a call

SERVICES

Three focused engagements

Fixed scope where possible, so you know what you get and what it costs before work starts. Evenings, weekends, and async collaboration available.

01 · FIXED FEE · ASYNC-FRIENDLY

Integration & Platform Health Review

An independent review of how your ServiceNow instance talks to everything else, and what to fix first.

You get

  • Inventory of integrations (REST, IntegrationHub, MID Server)
  • OAuth and credential hygiene review
  • Error handling and retry gap analysis
  • Technical debt list and a prioritized roadmap
  • Readout call with your team

Best for: teams without an in-house integration architect, including ServiceNow partners needing an overflow reviewer.

02 · PER INTEGRATION

IntegrationHub Spoke / DevOps Integration Build

A custom integration between ServiceNow and GitLab, JIRA, or Datadog, built to survive real traffic and real promotions.

You get

  • Custom IntegrationHub Spoke or scripted REST integration
  • Bidirectional, webhook-driven status sync
  • Dev/Test/Prod test evidence
  • Runbook and handoff

Best for: connecting ServiceNow to GitLab, JIRA, or Datadog.

03 · FIXED FEE · PLUS OPTIONAL RETAINER

Alert-Noise Reduction

Cut the alerts nobody acts on, route the ones that matter, and measure the difference.

You get

  • Tagging and correlation audit
  • Datadog and BigPanda rule tuning
  • ServiceNow incident routing
  • Before and after noise baseline

Best for: teams buried in duplicate alerts, especially those running Datadog plus ServiceNow.

How engagements work

  1. 01

    Discovery call

    30 minutes, no cost, to understand the problem and confirm fit.

  2. 02

    Fixed-scope proposal

    Price and acceptance criteria agreed before work starts.

  3. 03

    Build in sub-production

    Weekly written status while the work is built and tested.

  4. 04

    Promote and hand off

    Test evidence and runbooks your team can own.

Remote (US Central), async-first. Commercial clients.

Have a workflow that should be simpler?

Book a free 30 minute discovery call. You will leave with a clear read on where the friction is and whether a fixed-scope engagement makes sense.

Book a discovery call